This is a reproduction of an article that appeared in print in Motor Finance on 22nd February 2018.
Santander Consumer Finance has rolled out digital signature capabilities across its dealer network, following a test phase.
The “i-click” system, developed in conjunction with financial services software developer Dealflo, replaced the need for the signature pad device customers previously had to use to sign digital copies of contracts.
The new system, described by Santander as “click-to-sign”, is completely web browser-based, and does not require installation of additional software of hardware.
The bank said that having streamlined the point-of-sale process, it would now focus on remote contract capabilities.
Stewart Grant, commercial director at Santander Consumer Finance, said:
“The launch of i-click is the latest stage of our investment programme aimed at enhancing the finance sales and fulfilment experience for our dealer partners and their customers.
It has been designed to be simple and easy to use whilst also ensuring that the appropriate ‘know your customer’ checks are carried out in a secure fashion. Feedback from our pilot has been very positive.”
The full article can be found here.