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A report on the evolution of digitisation in financial services and its impact on consumer finance in the UK

For consumer finance providers, the digital evolution of financial services presents challenges as well as opportunities. As consumer buying behaviour changes, and customer interactions shift from face-to-face to online, provider need to be sure that they are providing the slick, digital experience that customers demand.

One of the most challenging parts of the customer journey to digitise is the customer agreement process – from collecting application data, to IDing a customer, through to the electronic presentation of contract terms and the signing of an agreement.

This report uses market statistics to analyze the current state of digitisation in consumer finance. Through relevant case studies it also explores how innovative consumer finance companies are deploying cloud-based platforms to fully digitise the customer agreement process, with the goal of increasing sales, reducing operational costs and delighting customers.

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